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| Lesson 1 | Software, Terms, and Reports |
| Lesson 2 | Membership Reports |
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| Lesson 1 | Manipulating the Roster |
| Lesson 2 | Live Demo |
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| Lesson 1 | MRA Reports |
| Lesson 2 | Summary Report |
| Lesson 3 | Member MRA Profile Report |
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| Lesson 1 | HEDIS Dashboard |
| Lesson 2 | HEDIS Measure Pending/Completed |
| Lesson 3 | Provider Score Card |
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| Lesson 1 | Sample Survey |
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| Lesson 1 | Payment Tree |
| Lesson 2 | Summary of Expenses |
| Lesson 3 | Institutional Claims |
| Lesson 4 | Outpatient/ER Claims |
| Lesson 5 | Professional/Physician Claims |
| Lesson 6 | Prescription Claims |
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| Lesson 1 | Surplus or Deficit? |
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| Lesson 1 | Old School Way - FFS Model for PCP |
| Lesson 2 | Managed Care Way with Capitation |
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| Lesson 1 | Profit and Loss Report |
| Lesson 2 | Practice Revenue |
| Lesson 3 | Operating Expenses |
| Lesson 4 | Overhead Expenses |
| Lesson 5 | Summary |
| Lesson 6 | Wrap-Up and Quiz |